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Data Protection Policy

This policy describes the processing of personal data collected by Jerónimo Martins, SGPS, public company, with headquarters on Rua Actor António Silva, nº 7, Lisbon, registered on C.R.C. Lisbon with tax number 500 100 144 (hereinafter “Jerónimo Martins”), acting as controller, in the scope of the www.jeronimomartins.com website usage.

Purpose and data collected

Website navigation does not require registration. However, Jerónimo Martins may process your personal data to maintain quality of delivered service and effectively answer the user requests. Purposes for the personal data treatment are listed below:

Investors Relations Office

When you contact our Investor Relations Office, Jerónimo Martins collects the necessary data in order to respond to your requests, including name, email address and telephone number. Personal data will be kept while it is necessary for the intended purpose, after which will be eliminated.

Media Relations Office

When you contact our Media Relations Office, Jerónimo Martins collects the necessary data in order to respond to your requests, including name, email address and telephone number. Personal data will be kept while it is necessary for the intended purpose, after which will be eliminated.

Customer Ombudsman

When you contact the Customer Ombudsman, the necessary data is collected to answer your requests and to manage the complaints received. Data such as your name, email address, telephone number and information regarding the reason for your contact may be collected, which may be shared with the customer service channels available at the Jerónimo Martins Group’s companies regarding the situation communicated. Such data will be maintained for a maximum period of three years after your contact or, if applicable, up to the term of the legal proceedings in progress, at the end of which they will be eliminated.

Recruitment, Talent Programs and Employer Branding

The area of Employer branding and talent Acquisitions may collect the necessary personal data to manage applications, namely name, email address, phone number, academic and professional data and CV. Your data are collected through a website, or direct contact with the area. For recruitment processes, your consent for processing is required in order to formalize your application. Personal data will be kept for a maximum period of three years, after which will be eliminated. Application for minors will not be accepted.

For this purpose, data collected may be shared with other Companies of Group Jerónimo Martins. The full list is attached to this document.

Academic Thesis

In the framework of a scientific and academic research collaboration on Masters and PhD thesis, your personal data will be collected to manage the JM Academic Thesis Programme, including, but not limited to, name, e-mail address, telephone number. Personal data will be kept while it is necessary for the intended purpose, after which will be eliminated.

Legitimate interest

In the context of its’ legitimate interest, and observing the rights of website users, Jerónimo Martins may process users’ personal data for the following purposes:
i) fraud prevention and detection;
ii) network security and information;
iv) development and maintenance of the website and App;
v) provision of technical assistance.

Data subject rights and exercise of rights

Under the legislation in force, data subjects are guaranteed the right to access, rectify and erase their personal data, to restrict and oppose their processing, as well as the right to data portability and processing restriction. Whenever the sole legal condition for the processing is the user’s consent, the latter may also withdraw previously given consent, at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

User may exercise any of the referred rights, within the limitation foreseen in the legislation, through the following contacts:

Area Contact
Investors Relations Office investor.relations@jeronimo-martins.com
Media Relations Office comunicacao@jeronimo-martins.com
Customer Ombudsman provedoria@jeronimo-martins.com
Recruitment recruitment@jeronimo-martins.com
Talent programs and Employer Branding talent@jeronimo-martins.com
Academic Thesis knowledge.center@jeronimo-martins.com

 

The user also enjoys the right to lodge a complaint with the National Supervisory Authority (CNPD).

Security measures

To ensure security of customers’ personal data, Jerónimo Martins has implemented the appropriate technical and organizational measures, for the processing activities above mentioned.

Communication of Personal Data

Based on the type of data and dependent on the purpose, your data may be shared with third entities, fulfilling legal, regulatory and judicial obligations.

Personal data maybe be shared or accessed by Jerónimo Martins service providers, deemed necessary for the purposes described above, namely for the development, maintenance and hosting of computer systems, marketing and communications campaigns, market studies, customer support services, screening, evaluation and selection of candidates. Jerónimo Martins assures that it only resorts to service providers that present the guarantees of execution of technical and organizational measures necessary and adequate to protect their personal data. In this context, personal data collected may be transferred to entities located in third countries (outside the European Union), being ensured that appropriate legal and security measures are taken in accordance with the legislation in force.

Without prejudice to the situations expressly mentioned in this Policy, the data collected will not be transferred to third parties without your consent.

Google Analytics

To the extent the user has this system active, this site uses the Google Analytics service, a web analytics service provided by Google, to better understand site usage and services. Google Analytics collects information such as the frequency with which users visit the site as well as other visited web pages. Google uses collected data to track and examine your use of sites, prepare reports on your activities, and share them with other Google services. Google may use the data collected on the sites to contextualize and customize the ads in its own ad network. IP anonymity has been activated on our website so that the IP address of Google users in the Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area is abbreviated in advance. Only in exceptional cases will the full IP address be sent to a Google server in the United States of America.

Google’s ability to use and share information collected by Google Analytics about your visits to sites is governed by Google Analytics Terms of Use and Google’s Privacy Policy, which you should consult to clarify any questions associated with this service or to disable Google Analytics for your device.

Data protection officer

Jerónimo Martins has a Data Protection Officer, whom you may contact for any issues related to the processing of your personal data, by sending an email to dpo.portugal@jeronimo-martins.com.

Changes to Personal Data Protection Policy

Jerónimo Martins is entitled to change this data protection policy, at any moment in time. Any changes will be properly presented in this site.

Last update: 19 Septembre 2018

Main changes: inclusion of DPO contact, and usage of Google Analytics

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