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We ensure high standards of conduct in the Group’s relationship with its people.
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Ethical Principles

The Group’s actions are guided by respect for local and supranational laws, in particular on human and workers’ rights, in accordance with UN and ILO guidelines.

We value diversity and prohibit any form of discrimination. We manage our people based on principles such as equal opportunity, fairness and meritocracy, and promote a safe and healthy work environment, the right to rest, to privacy and to personal and family life.

We also uphold inalienable rights, such as freedom of association, trade union activity and the right to collective bargaining. We seek to prevent the risks of child labour and forced labour, by implementing specific mechanisms and ensuring respect for the rights of indigenous peoples.

Among the more than 70 corporate and local policies in place, of note are the Labour Fundamental Guidelines, aimed at ensuring respect for and promotion of employees’ human and labour rights to build a healthier, safer and more balanced work environment.

We act ethically

The Group’s actions are guided by respect for the law and principles such as honesty, integrity, transparency, independence, and cooperation in its relationship with stakeholders.

Code of Conduct

All employees are made aware of the Code of Conduct, so they are familiar with the principles and ethical values that guide the Group’s stance and decisions when doing business and its relations with other stakeholders.


We are committed to fighting all forms of corruption directly or indirectly linked to the various points of our value chain, demanding transparency and integrity in our relationships with the different stakeholders. The Anti-Corruption Policy establishes zero tolerance for any form of corruption, influence peddling, the acceptance of undue advantages or the payment of any benefits in violation of the Code of Conduct or the laws in force in each country.

Since 2021 the Anti-Corruption Policy has been included in the employee onboarding package, with employees asked to acknowledge receipt. In addition to training in the Code of Conduct, the Group has a mandatory e-learning training programme focusing on the Anti-Corruption Policy. Those with more critical functions are provided with more in-depth training.

Main indicators

employees trained in the Code of Conduct
employees in critical functions trained in the Anti-corruption Policy
employees trained in labour law


We value the diversity of the skills and profiles of our people and are committed to the principle of equality and non-discrimination based on gender or any other criteria. We believe in equal access to personal and professional development opportunities based on merit.

Employee Assistance Service

Our relationship with our employees is one of trust and proximity. A privileged, confidential, independent and impartial communication channel is provided through the Employee Assistance Service, available in all countries. This ensures there is a centralised platform to address labour issues, complaints and requests for social support and ensures that employees receive fast and efficient responses.

Our employees in Poland also have an Anti-Mobbing and Sexual Harassment Committee available to them. In Colombia, we have a Committee for Labour Coexistence.

Contacts/procedures initiated in 2021 


* Does not include contacts related to payroll/administrative issues and requests for Social Fund support 

Independent Verification

Information on the advance notice periods regarding operational changes and training in human rights policies and practices was confirmed by an external and independent entity for the Group’s 2021 Annual Report.