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ACTING ETHICALLY AND WITH INTEGRITY

We ensure high standards of conduct in the Group’s relationship with its people.
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Ethical Principles

National and international human rights and labour laws guide the Group’s labour relations, as do the United Nations and the World Labour Organization guidelines.

We prohibit any kind of direct or indirect discrimination and foster a culture of fairness and meritocracy. Our actions are based on respect and dignified treatment of each individual in recruitment and selection, professional development, and performance appraisal.

We seek to prevent the risks of child labour and forced labour and ensure that our activity respects the rights of indigenous peoples. For more simplified access to applicable laws in this regard, we have established the Labour Fundamentals Guidelines. This internal document focuses on, among other things, valuing diversity, preventing child labour and/or forced labour, and protecting the right to fair pay, the right to a safe and healthy environment, the right to privacy and a personal/family life balance, and the right to rest.

We act ethically

The Group’s actions are guided by respect for the law and principles such as honesty, integrity, transparency, independence, and cooperation in its relationship with stakeholders.

Code of Conduct

All employees are made aware of the Code of Conduct, so they are familiar with the principles and ethical values that guide the Group’s stance and decisions when doing business and its relations with other stakeholders.

ANTI-CORRUPTION POLICY

We are committed to fighting all forms of corruption directly or indirectly linked to the various points of our value chain, demanding transparency and integrity in our relationships with the different stakeholders. The Anti-Corruption Policy establishes zero tolerance for any form of corruption, influence peddling, the acceptance of undue advantages or the payment of any benefits in violation of the Code of Conduct or the laws in force in each country.

Since 2021 the Anti-Corruption Policy has been included in the employee onboarding package, with employees asked to acknowledge receipt. In addition to training in the Code of Conduct, the Group has a mandatory e-learning training programme focusing on the Anti-Corruption Policy. Those with more critical functions are provided with more in-depth training.

6,733
employees trained in the Code of Conduct
840
employees in critical functions trained in the Anti-corruption Policy
1,232
employees trained in labour law

GENDER EQUALITY

We value the diversity of the skills and profiles of our people and are committed to the principle of equality and non-discrimination based on gender or any other criteria. We believe in equal access to personal and professional development opportunities based on merit.

Employee Assistance Service

Our relationship with our employees is one of trust and proximity. A privileged, confidential, independent and impartial communication channel is provided through the Employee Assistance Service, available in all countries. This ensures there is a centralised platform to address labour issues, complaints and requests for social support and ensures that employees receive fast and efficient responses.

Our employees in Poland also have an Anti-Mobbing and Sexual Harassment Committee available to them. In Colombia, we have a Committee for Labour Coexistence.

Contacts/procedures initiated in 2021 

39,845
Portugal
8,995
Poland*
15,545
Colombia

* Does not include contacts related to payroll/administrative issues and requests for Social Fund support 

Independent Verification

Information on the advance notice periods regarding operational changes and training in human rights policies and practices was confirmed by an external and independent entity for the Group’s 2021 Annual Report.