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The commitment of our employees is critical for the success of our operations. Therefore, we care about the safety and well-being of everyone.
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Health and Safety in the Workplace

We are concerned with the well-being of our employees. On that extend, we seek to provide safe infrastructures and equipment, implement procedures that reinforce safety and promote campaigns to prevent the behaviours associated with workplace accidents and occupational diseases.

In 2019, the severity and frequency indicators reached their lowest numbers since 2010.


We implemented several awareness and prevention initiatives focused on areas with the highest incidence rates, such as manual and mechanical handling of loads, and safety practices. Pingo Doce holds an annual Security Meeting with the participation of Security Delegates.

Other initiatives developed in 2019:

  • Kickstart of the Segurança Máxima no Talho e Peixaria (Maximum Safety at the Butcher’s and Fish Counter) programme at Pingo Doce, aimed at teaching preventive behaviours when handling machinery, cutting tools and good tool hygiene practices;
  • Implementation of the Segurança em Acção (Safety in Action) programme in Recheio, to prepare the internal prevention teams, called “Brigadas da Segurança” (“Safety Brigades”);
  • Development of an Occupational Health and Safety Management System for certification according to ISO 45001:2018 (Occupational Health and Safety Management System) for the agribusiness area;
  • Awareness videos for the butchery section and, in the Distribution Centres, actions to promote health and well-being, screenings, workshops and sports activities;
  • There were also 214 visual and 65 auditory screenings, more than 170 nutrition and chiropody programmes, and flu vaccination for 446 employees.



Since 2016, Biedronka has been the only retailer in the Polish market to be certified according to the OHSAS 18001 standard (Occupational Health and Safety Management System) by Det Norske Veritas, confirming our operations’ high degree of safety. In 2019, we began the transition to the Occupational Health and Safety Management System according to international standard ISO 45001:2018 (Occupation Health and Safety Management System) to ensure operating processes are integrated with legal and other requirements related to safety in the workplace.

The Biedronkowa Akademia Zdrowia (Biedronka Health Academy), is a programme for preventing occupational diseases, directed at employees from the Distribution Centres and the Head Offices. Periodically, around 50 physiotherapists give training in how to avoid musculoskeletal problems.

In the Distribution Centres, labour gymnastics exercises are performed prior to carrying out the tasks and, in the offices, employees can receive massages in rooms that are fully equipped for that purpose.

The frequency of workplace accidents was reduced thanks to better preventive behaviours by employees and the implementation of programmes dedicated to preventing the most common causes “Areas of Particular Hazard”  such as movement within the store, operating transport cars, handling ovens/cutting objects.

Several events were held at Hebe to promote a culture of safety in the workplace, focusing especially on courses in first aid, fire protection and safety in handling forklifts.



Ara has implemented different training programmes throughout the year, with the aim of reducing accidents in stores and Distribution Centres, reducing absenteeism resulting from musculoskeletal problems and increasing awareness about the importance of prevention before, during and after work.

We have implemented an occupational health and healthy lifestyle plan, which includes testing for the presence of alcohol and drugs, raising awareness of the non-use of these substances and supporting employees who are ill, among other initiatives.

The Health Week, which takes place annually, promotes initiatives related to prevention and health care. In 2019, the highlight is the sharing of information content on safety and the simulators of the effects of drugs and alcohol on road safety.

Independent Verification

Information on the Health and Safety at Workplace indicators was confirmed by an external and independent entity for the Group’s 2019 Annual Report.