Skip to content
Building trust with our employees

We endeavour to ensure that there is a healthy and balanced working environment, driven by high standards of conduct with a view to permanently building greater trust with our employees.
  • Share
  • Listen

Principles and Values

We uphold national and international legislation regarding Human and Workers’ Rights and we follow the guidelines of the United Nations and the International Labour Organization, ensuring the eradication of any type of discrimination and promoting a healthy and balanced working environment.

The Group’s performance is based on the principles of respect and worthy treatment of each individual, both in the recruitment and selection processes and in the professional development and performance evaluation.

We prohibit any practice of direct or indirect discrimination and foster a culture of justice and meritocracy.

We seek to prevent the risks of child labour and forced labour. The rights of indigenous peoples are in no way endangered by our activity. In order to allow simpler access to the applicable legislation in this area, we established the Labor Fundamental Guidelines.

In line with legislation and the Code of Conduct, this document highlights the valuing of diversity, the prevention of child and / or forced labor, the right to fair remuneration, the right to a safe and healthy environment, the right to privacy and personal / family life, and the right to rest, among others.

Code of Conduct

The Code of Conduct is made known to all employees, reflecting the principles and ethical values that guide the Group’s stance and decisions when doing business and in our relations with other stakeholders.

For instance, the Group respects freedom of association and the right to collective recruitment, as well as trade union activity, pursuant to the provisions established by law in each country. The Group Companies do not hire under-age employees and the risks arising from child labour and forced labour are duly safeguarded. Similarly, the rights of indigenous peoples are not, at any time, at risk due to the business conducted by the Group Companies.

Employee Services

The relationship with our employees is characterized by trust and proximity, through the Employee Services which are reached for the clarification of labour issues, requests for social support as well as reports of non-compliance of the Code of Conduct. Confidentiality is guaranteed to all contacts made.

In 2018, we launched the Global Policy for the Operation of Employee Assistance Services, with the aim of harmonising practices and procedures.

Our Employees Services, which started to include Colombia in 2018, had more than 34,600 contacts, of which 97% of all initiated procedures were resolved.

Learn more here.

Independent Verification

The data referring to minimum notice periods regarding operational changes and employee training on Human Rights policies or procedures was verified by an external and independent auditor within the scope of the Group’s 2018 Annual Report.