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Building trust with our employees

We endeavour to ensure that there is a healthy and balanced working environment, driven by high standards of conduct with a view to permanently building greater trust with our employees.
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Principles and Values

We uphold national and international legislation regarding Human and Workers’ Rights and we follow the guidelines of the United Nations and the International Labour Organization, ensuring the eradication of any type of discrimination and promoting a healthy and balanced working environment.

The Group’s performance is based on the principles of respect and worthy treatment of each individual, both in the recruitment and selection processes and in the professional development and performance evaluation.

We prohibit any practice of direct or indirect discrimination and foster a culture of justice and meritocracy.

We seek to prevent the risks of child labour and forced labour. The rights of indigenous peoples are in no way endangered by our activity. In order to allow simpler access to the applicable legislation in this area, we established the Labor Fundamental Guidelines.

In line with legislation and the Code of Conduct, this document highlights the valuing of diversity, the prevention of child and / or forced labor, the right to fair remuneration, the right to a safe and healthy environment, the right to privacy and personal / family life, and the right to rest, among others.

Code of Conduct

The Code of Conduct is made known to all employees, reflecting the principles and ethical values that guide the Group’s stance and decisions when doing business and in our relations with other stakeholders.

For instance, the Group safeguards freedom of association, trade union activity and the right to collective bargaining, under the terms established by the applicable legislation in each country where we are present and as established in the Code of Conduct. Similarly, we prevent against risks of child labour and forced labour. Also, the rights of indigenous peoples are not in any way jeopardized by the activities of our Companies.


We value the diversity of skills and profiles of our people and we are committed to the principle of equality and non-discrimination based on gender or any other criteria, believing in equal access to opportunities for personal and professional development based on merit.

In 2018, we were the only Portuguese company included in the international Equileap Gender Equality ranking, which recognises the 200 entities that most promote gender equality practices in the workplace.

Employee Services

The relationship with our employees is characterized by trust and proximity, through the Employee Services which are reached for the clarification of labour issues, requests for social support as well as reports of non-compliance of the Code of Conduct. Confidentiality is guaranteed to all contacts made.

In 2018, we launched the Global Policy for the Operation of Employee Assistance Services, with the aim of harmonising practices and procedures.

Our Employees Services, which started to include Colombia in 2018, had more than 34,600 contacts, of which 97% of all initiated procedures were resolved.

Learn more here.

Independent Verification

The data referring to minimum notice periods regarding operational changes and employee training on Human Rights policies or procedures was verified by an external and independent auditor within the scope of the Group’s 2018 Annual Report.