We build and consolidate long-lasting partnerships and quality interaction with consumers, suppliers, partners, employees, investors, the media, communities, regulatory entities and other institutions, through specific communication channels. That is how we aim to make sure we are better aligned with their needs and expectations.
| Stakeholders | Interfaces | Communication Channels |
| Shareholders and Investors | Investor Relations Department. | Corporate website, e-mail, Annual Report, half-yearly corporate magazine, financial releases, meetings, conferences, roadshows, Investor’s Day and shareholders’ meetings. |
| Analysts | Investor Relations Department, Communications and Corporate Responsibility Department. | Corporate website, e-mail, Annual Report, half-yearly corporate magazine, financial releases, meetings, conferences and Investor’s Day. |
| Official Bodies, Supervising Entities and Local Councils | Investor Relations Department, Tax Departments, Legal Departments, Communications and Corporate Responsibility Department. | Corporate website, e-mail and post, half-yearly corporate magazine and meetings. |
| Suppliers, Business Partners and Service Providers | Commercial, Marketing, Quality and Private Brand Development, Food Safety, Environment, Regional Operations, Technical, Expansion, Information Technology Departments and Ethics Committee. | JM Direct Portal, follow-up visits, quality and food safety audits, environmental and social audits, business meetings, direct contacts and half-yearly corporate magazine. |
| Employees | Human Resources Department, Training School, Ethics Committee and Employee Assistance Service. | Employee Assistance Service (telephone line, post and electronic mail), internal magazines, Intranet, Internal Social Responsibility website, operational and management meetings, interpersonal relationships, annual performance appraisals, training sessions and internal climate surveys. |
| Customers and Consumers | Customer Services, Customer Ombudsman and Ethics Committee. | Toll-free phone lines, e-mail, corporate website, social media channels and post. |
| Local Communities | Communications and Corporate Responsibility Department, Stores and Distribution Centres. | Follow-up visits, meetings, protocols and partnerships/patronage and social impact surveys. |
| Journalists | Communications and Corporate Responsibility Department. | Corporate website, press releases, press conferences, meetings, Annual Report and half-yearly corporate magazine. |
| NGOs and Associations | Communications and Corporate Responsibility Department. | Follow-up visits, meetings, partnerships/patronage and half-yearly corporate magazine. |
To ensure compliance with our Principles of Corporate Responsibility and to disclose and reinforce them, we rely on two independent bodies: the Committee on Corporate Governance and Corporate Responsibility – which works closely with the Board of Directors – and the Ethics Committee, which monitors the disclosure of and compliance with the Code of Conduct across all our Companies.
In addition, we have the Jerónimo Martins Customer Ombudsman, as the highest body representing and defending our customers and consumers’ rights.