We build and consolidate long-lasting partnerships and quality interaction with consumers, suppliers, partners, employees, investors, the media, communities, regulatory entities and other institutions, through specific communication channels. That is how we aim to make sure we are better aligned with their needs and expectations.
| Stakeholders | Interfaces | Communication Channels |
| Shareholders and Investors | Investor Relations Department. | Corporate website, e-mail, annual report, corporate magazine, financial releases, meetings, conferences, roadshows, app Jerónimo Martins IR, Investor’s Day and shareholders’ meetings. |
| Analysts | Investor Relations Department, Communications and Corporate Responsibility Department. | Corporate website, e-mail, annual report, corporate magazine, financial releases, meetings, conferences, app Jerónimo Martins IR, and Investor’s Day. |
| Official Bodies, Supervising Entities and Local Councils | Investor Relations Department, Tax Departments, Legal Departments, Communications and Corporate Responsibility Department. | Corporate website, e-mail and post, corporate magazine and meetings. |
| Suppliers, Business Partners and Service Providers | Commercial, Marketing, Quality and Private Brand Development, Food Safety, Environment, Regional Operations, Technical, Expansion, IT Departments and Ethics Committee. | JM Direct Portal, follow-up visits, quality and food safety audits, social and environmental audits, business meetings, direct contacts and corporate magazine. |
| Employees | Human Resources Departments, Training School, Ethics Committee and Employee Assistance Services. | Employee Assistance Services (telephone line, post and e-mail), internal magazines, intranet, Internal Social Responsibility website, internal app O Meu Pingo Doce (My Pingo Doce), operational and management meetings, interpersonal relationships, annual performance appraisal, training sessions and internal climate surveys. |
| Customers and Consumers | Customer Services, Customer Ombudsman and Ethics Committee. | Phone lines, e-mail, corporate website, social media channels and post. |
| Local Communities | Communications and Corporate Responsibility Department, Stores and Distribution Centres. | Follow-up visits, meetings, protocols and partnerships/patronage, social impact surveys. |
| Journalists | Communications and Corporate Responsibility Department. | Corporate website, press releases, press conferences, meetings, annual report and corporate magazine. |
| NGOs and Associations | Communications and Corporate Responsibility Department. | Follow-up visits, meetings, partnerships/patronage and corporate magazine. |
To ensure compliance with our Principles of Corporate Responsibility and to disclose and reinforce them, we rely on two independent bodies: the Committee on Corporate Governance and Corporate Responsibility – which works closely with the Board of Directors – and the Ethics Committee, which monitors the disclosure of and compliance with the Code of Conduct across all our Companies.
In addition, we have the Jerónimo Martins Customer Ombudsman, as the highest body representing and defending our customers and consumers’ rights.