We build and consolidate long-lasting partnerships and quality interaction with consumers, suppliers, partners, employees, investors, the media, communities, regulatory entities and other institutions, through specific communication channels. That is how we aim to make sure we are better aligned with their needs and expectations.
| Stakeholders | Interfaces | Communication Channels |
| Shareholders and investors | Investor Relations Department. | Corporate website, e-mail, Annual Report, half-yearly corporate magazine, financial releases, meetings, conferences, roadshows, Investor’s Day and shareholders’ meetings. |
| Analysts | Investor Relations Department, Communications and Corporate Responsibility Department. | Corporate website, e-mail, Annual Report, half-yearly corporate magazine, financial releases, meetings, conferences and Investor’s Day. |
| Official bodies, Supervising Entities and Local Councils | Investor Relations Department, Tax Departments, Legal Departments, Communications and Corporate Responsibility Department. | Corporate website, e-mail and post, half-yearly corporate magazine and meetings. |
| Suppliers, Business Partners and Service Providers | Commercial, Marketing, Quality and Private Brand Development, Food Safety, Environment, Regional Operations, Technical, Expansion, IT Departments and Ethics Committee. | JM Direct Portal, follow-up visits, quality and food safety audits, business meetings, direct contacts and half-yearly corporate magazine. |
| Employees | Human Resources Department, Training School, Ethics Committee and Employee Assistance Service. | Employee Assistance Services (telephone line, post and electronic mail), internal magazines, intranet, operational and management meetings, annual performance appraisal, training sessions and internal climate surveys. |
| Customers and Consumers | Customer Services, Customer Ombudsman and Ethics Committee. | Toll-free phone lines, e-mail, corporate website and post. |
| Local communities | Communications and Corporate Responsibility Department, Stores and Distribution Centres. | Follow-up visits, meetings, protocols and partnerships/patronage. |
| Journalists | Communications and Corporate Responsibility Department. | Corporate website, press releases, press conferences, meetings, Annual Report and half-yearly corporate magazine. |
| NGOs and associations | Communications and Corporate Responsibility Department. | Follow-up visits, meetings, partnerships/patronage and half-yearly corporate magazine. |
To ensure compliance with the Principles of Corporate Responsibility and to disclose and reinforce them, we rely on two independent bodies: the Corporate Governance and Corporate Responsibility Committee – which works closely with the Board of Directors – and the Ethics Committee, which monitors the disclosure of and compliance with the Code of Conduct across all our Companies.
In addition, we have the Jerónimo Martins Customer Ombudsman, as the highest body representing and defending our customers and consumers’ rights.
We are active members of various organisations and entities in the field of Corporate Responsibility.
The SDG Alliance Portugal is a multistakeholder platform that brings together members of the business sector, civil society and the public sector, organized according to the Sustainable Development Goals (SDG) and the objectives they intend to work on. The initiative, created by the Global Compact Network Portugal and based on SDG’s 17, aims to increase communication between companies and stakeholders and create conditions for the development of new projects under the UN Agenda 2030 for Sustainable Development.
The Business Council for Sustainable Development is a non-profit association that, with high sectorial representation, aggregates and represents companies that are actively committed to the sustainable development.
We take part in the “Climate” and “Forests” indexes from the Carbon Disclosure Project which evaluates the prevention and mitigation of companies’ environmental impacts.
The Consumer Goods Forum is a global business-driven network which facilitates collaboration and collective action between retailers and manufacturers in the fast-moving consumer goods industry to drive positive change on strategic issues: climate change, waste, human rights, consumer health and wellness, food safety and data usage.
EuroCommerce is the principal European organisation representing the Retail and Wholesale sectors. These sectors connect producers and 500 million European consumers every day, employ 29 million people and create opportunities for small suppliers as well as for international businesses.
EuroCommerce embraces national associations in 31 countries and 5.4 million companies, both leading multinational retailers and many small family operations.
The European Retail Round Table brings together the CEOs of Europe’s leading international retail companies.
ERRT promotes a Single Market in Retail, the delivery of a more sustainable consumption model, and the creation of new market opportunities globally.
The Forum Odpowiedzialnego Biznesu (Responsible Businesses Forum) is the most recognized non-governmental organization in Poland to approach the concept of corporate responsibility in a comprehensive manner.
Operating since 2000, the Forum is a think-and-do-tank that develops and establishes partnerships around key-activities in terms of social responsibility.
Global Compact is an initiative of the United Nations, directed at companies who have committed to aligning their culture and strategies with the 10 principles of action in the human rights, labour practices, environment and anti-corruption areas.
On a nationwide scale, Global Compact is organized through networks. By adhering to these networks, companies and other stakeholders share experiences and promote the collective development about the 10 Principles.
The Global Food Safety Initiative’s mission is to provide continuous improvement to food safety management systems in order to ensure a trustworthy and safe supply of food to consumers worldwide.
Group for Reflection and Support to Business Citizenship is a non-profit association comprised of companies from various sectors. GRACE promotes the development of Social and Corporate Responsibility initiatives.
The Global Social Compliance Programme, which is part of The Consumer Goods Forum promotes the harmonisation and common understanding of social and environmental sustainability requirements in global supply chains.
This goal is achieved through a set of open-source reference tools and a benchmarking process.
The London Benchmarking Group is a network of community-driven corporate investment professionals who apply the LBG model for assessing the impacts of their investments over communities.
They work together to apply, develop and improve this measurement model.
This model, developed in partnership with Corporate Citizenship, aims to assess the impact of the support that companies give to society.
The Retail Forum for Sustainability is a joint initiative of the European Commission and retail companies.
The Forum aims at sharing best practices about the principles on circular economy, identifying opportunities and barriers, and the role that public organizations and other stakeholders can play towards a sustainable development.
RSPO is a not-for-profit, international membership organisation that unites stakeholders from the 7 sectors of the palm oil industry: oil palm producers, processors or traders, consumer goods manufacturers, retailers, banks/investors, and environmental and social non-governmental organisations (NGOs), to develop and implement global standards for sustainable palm oil. Learn more about our progress here.
Smart Waste Portugal is a non-profit organisation whose mission is to create a national scope platform, that leverages waste as a resource, promoting waste knowledge and innovation, enhancing its economic and social value throughout the chain value, as well as to stimulate cooperative actions among its associates coming from different sectors of activity: waste management, industry, academia and associative sector.
The Supply Chain Initiative is a voluntary initiative launched by eight European organizations from the food and beverages sector that aims at promoting fairness in commercial relations along the food supply chain.
Signatories commit to applying good practices in negotiation processes and to ensure that disputes are addressed in a fair and transparent manner.
We Mean Business is a coalition of organizations that recognize that climate change is a risk but also an opportunity.
As a common platform, it aims to give voice to companies, catalyze actions and promote the development of smart policies with a view to transform societies into low carbon economies.