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We defend and represent the rights and expectations of our customers and consumers through the Customer Ombudsman Office, based on impartiality, neutrality and independence.
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Customer Ombudsman Office

At the Jerónimo Martins Group, we value the relationships of trust and proximity we have with our customers, a culture which was strengthened in 2005 when we created the Customer Ombudsman Office.

The Jerónimo Martins Customer Ombudsman Office represents and defends the rights of more than four million customers who visit the Food Distribution and Specialised Retail stores run by the Jerónimo Martins Group every day.

It’s the last resort for customers and consumers of the Jerónimo Martins Group for the assessment and resolution of complex and structural situations that weren’t addressed by the Companies’ traditional customer service channels, such as the stores or Customer Support Services.

To learn more about this department, please visit the Customer Ombudsman Office website. You’ll also be able to report your situation directly via the site.

Customer Ombudsman Office in detail

About us

Get to know in detail the Customer Ombudsman Office, its mission and approach.

CUSTOMER OMBUDSMAN

Inês Ribeiro de Carvalho has been Jerónimo Martins’ Ombudsman since 2013.

HOW TO APPEAL

Find out the requirements and steps involved to report your situation.

Contact us

Get in touch with the Customer Ombudsman Office by telephone, email, letter or through the website.

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