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PROMOTING FOOD SAFETY

We invest in the certification and monitoring of our processes, equipment, and facilities and training in best practices.
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Food Safety

The quality and food safety of the products we sell are the basis of the reputation capital of our banners. We ensure the quality and safety of our Private Brand products and perishables through our technicians, external auditors and independent and accredited laboratories.

Two policies guide our work: the Product Quality and Safety Policy, which establishes the development and monitoring system for Private Brand products and perishables, and the Nutritional Policy, defining the six pillars for product development (nutritional profile, ingredients, labelling, portion size, continuous improvement, and communication).

In 2021 we took a strategic step in this area. We opened our molecular biology laboratory, a structure that adds capacity to verify the authenticity of ingredients and prevent food fraud.

  • 01

    Audits

    We invest in, certify and monitor our processes, facilities and equipment.

  • 02

    Analyses

    We perform regular analyses of our in-store products and equipment to comply with our policies and international standards.

  • 03

    Training

    We train our employees to have effective control over the quality and safety of our products.

Audits and Certifications

We audit our stores, distribution centres, and other infrastructures, such as the soup factory and fresh dough factory, based on international reference quality and food safety standards. In 2021, around 14,380 audits of stores and distribution centres were conducted, more than 180,000 work surfaces and handlers were analysed, and about 66,000 product analyses were carried out.

We maintained or renewed the following food safety certifications in 2021:

  • ISO 22000:2018 certification related to the storage and distribution of animal-based and plant-based food products at the 16 distribution centres in Poland and concerning the development of Private Brand food products at Biedronka’s head office;
  • FSSC 22000 v.5 certification (which includes ISO 22000:2018) for the soup factory in Poland, related to ready-to-eat after heating and individualised packaging;
  • ISO 9001:2015 certification for the development of Private Brands in Portugal and post-launch product/supplier follow-up;
  • HACCP certification, in accordance with the Codex Alimentarius, for the two Pingo Doce central kitchens (concerning food safety), 13 Recheio stores, a Recheio Masterchef food service platform, and for four distribution centres in Portugal (concerning food safety);
  • Food Safety Management System certification, according to the EN ISO 22000:2018 Portuguese Standard, in 25 Recheio stores and two Recheio Masterchef foodservice platforms;
  • Organic product handling certification, under Council Regulation (EC) No 834/2007, for all distribution centres in Poland and Portugal.

Analyses on products 2020

21,671
in Poland
33,534
in Portugal

As at 31 Dec 2021

21,603
in Colombia

Training

We continuously invest in building the technical skills of our employees in food hygiene and safety to ensure the effective control of our products.

2021 Training hours

35,027
Portugal
32,026
Poland
146,133
Colombia

In 2021, 213,186 hours of training in food hygiene and safety were provided to 43,663 employees.

Independent Verification

Information on audits and product analyses, microbiological analyses and food safety training was confirmed by an external and independent entity for the Group’s 2021 Annual Report.