We strive for quality and food safety, which are the foundations of the reputation capital of our banners and the sustainability of our activities.
The Quality and Food Safety Guidelines describe various aspects of the products we sell, in line with the following policies:
We invest, certify and monitor our processes, facilities and equipment.
We perform regular analyses on our in-store products and equipment in order to comply with our Policies and international standards.
We build our employees' ability in order to have effective control over the quality and safety of our products.
We audit our stores and Distribution Centres based on international reference standards in the area of Quality and Food Safety.
More than 10,180 audits were carried out on stores and Distribution Centres in 2018, which include internal, follow-up and external audits.
In 2018, the following certifications were renewed/maintained:
In 2018, all the Polish Distribution Centres renewed their certification for handling organic products, according to EC Regulation 834/2007.
In addition, we perform analyses on work surfaces, equipment and product handlers, and on air and water when applicable, aiming to control microbiological risks. Using accredited external laboratories:
We invest in building the technical ability of our employees in Food Hygiene and Safety in order to ensure the effective control of our products.
In 2018, we carried out more than 125,000 hours of training on food safety divided among 35,700 employees, an increase of more than 12% compared to 2017.
The data referring to product’s audits and analyses and the number of lactose-free and gluten-free products was verified by an external and independent auditor within the scope of the Group’s 2018 Annual Report.