We invest in the certification and monitoring of our processes, equipment and facilities, as well as in training in best practices.
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Food Safety

The quality and food safety of the products we sell are the basis of the reputation capital of our banners. We ensure the quality and food safety of our Private Brand and perishable products through our technicians, external auditors and independent and accredited laboratories, as well as our own molecular biology laboratory – which, since 2021, has checked the authenticity of ingredients to prevent food fraud.

Two policies guide our work: the Product Quality and Safety Policy, which establishes the development and monitoring system for Private Brand products and perishables, and the Nutritional Policy, defining the six pillars for product development (nutritional profile, ingredients, labelling, portion size, continuous improvement, and communication).

  • 01


    We invest in, certify and monitor our processes, facilities and equipment.

  • 02


    We perform regular analyses of our in-store products and equipment to comply with our policies and international standards.

  • 03


    We train our employees to have effective control over the quality and safety of our products.

Audits and Certifications

We audit our stores, distribution centres and other infrastructures, such as the soup factory and fresh dough factory, based on international reference standards on quality and food safety. In 2023, we conducted 16,869 audits to our of stores and distribution centres, 259,361 analyses of work surfaces and manipulators, and 75,125 analyses of food products.

In 2023, we maintained or renewed the following food safety certifications:

  • ISO 22000:2018 at 16 distribution centres and Biedronka’s head office related, respectively, to the storage and distribution of food products, and to the development of Private Brand food products;
  • FSSC 22000 v.5.1 (which includes ISO 22000:2018) for the soup factory in Poland, with regard to ready-to-eat after heating and individualised packaging;
  • ISO 9001 for the development of Private Brands in Portugal and post-launch product/supplier follow-up;
  • HACCP in accordance with the Codex Alimentarius for the two Pingo Doce central kitchens (with regard to food safety), 13 Recheio stores, the Recheio MasterChef food service platform in Lisbon, and for four distribution centres in Portugal (with regard to food safety);
  • Food Safety Management System, according to the EN ISO 22000:2018 Portuguese Standard, in 26 Recheio stores and two Recheio MasterChef food service platforms;
  • Organic product handling certification, in accordance with Council Regulation (EC) No 848/2018, obtained for the distribution centre opened in Poland and renewed for the remaining 17, for a total of 18. Certification for the four distribution centres in Portugal;

Product analyses in 2023



We continuously invest in building the technical skills of our employees in food hygiene and safety to ensure the effective control of our products.

In 2023, a total of 242,940 hours of training in food hygiene and safety were provided to 49,772 employees in Colombia, Poland and Portugal.

Independent Verification

Information on audits and product analyses, microbiological analyses and food safety training was confirmed by an external and independent entity for the Group’s 2023 Annual Report.