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Promoting Food Safety

We invest in the certification and monitoring of our products, facilities and processes, as well as in training in best practices.
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Food Safety

We strive for quality and food safety, which are the foundations of the reputation capital of our banners and the sustainability of our activities. To do so, we not only count on our Quality and Food Safety technicians, but also on external auditors and independent and accredited laboratories.

The Quality and Food Safety Guidelines describe various aspects of the products we sell, in line with the following policies:

  • Product Quality and Food Safety – which establishes a system for continuous improvement in the processes for developing and monitoring Private Brand products and Perishables. Restricting the use of Genetically Modified Organisms (GMOs), nanotechnology and substances such as bisphenol, for example, is included;
  • Nutritional – which defines 7 pillars in the development of Private Brands: nutritional profile, ingredients, labelling, portion sizes, continuous improvement, communication and education.
  • 01


    We invest in, certify and monitor our processes, facilities and equipment.

  • 02


    We perform regular analyses on our in-store products and equipment in order to comply with our Policies and international standards.

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    We build our employees' ability in order to have effective control over the quality and safety of our products.

Audits and Certifications

We audit our stores and Distribution Centres based on international reference standards in the area of Quality and Food Safety.
Around 10,000 internal audits were conducted on stores and Distribution Centres in 2019, complemented by around 110,000 analyses of work surfaces and handlers, among others, and more than 63,000 product analyses.

The following certifications were renewed/maintained in 2019:

  •  ISO 22000:2005 certification on the storage and distribution processes of animal and plant-based food products in all 16 Distribution Centres in Poland, and on the food product development process at Biedronka’s head office;
  • ISO 22000:2005 and FSSC 22000 certification for the Soup Factory in Poland, obtained for the first time, within the scope of ready-to-eat heated food and individualized packaging;
  • ISO 9001:2015 certification for the Development of Private Brands, in Portugal, and Post-Launch Product/Supplier Follow-Up;
  • HACCP certification, in accordance with the Codex Alimentarius, of the Pingo Doce Central Kitchens, with regard to Food Safety, of 16 Recheio Cash & Carry stores, of the Caterplus Food Service platforms in Porto and Lisbon, and of the Azambuja, Modivas, Alfena and Algoz Distribution Centres, with regard to Food Safety;
  • NP ISO 22000:2005 Portuguese standard, in 21 Recheio stores and one Caterplus Food Service platform in Tavira.

All the Polish Distribution Centres renewed their certification for handling organic products, according to Regulation (EC) No. 834/2007.

Analyses on products 2019

in Poland
in Portugal
in Colombia

We also analysed work surfaces, equipment and product handlers, and air and water when applicable, aimed at controlling microbiological risks.


We invest in building the technical skills of our employees in Food Hygiene and Safety in order to ensure the effective control of our products.

Training hours 2019


In 2019, a total of 113,177 hours of training on food safety were provided to 32,498 employees.

Independent Verification

Information on audits and product analyses, microbiological analyses and training on food safety was confirmed by an external and independent entity for the Group’s 2019 Annual Report.