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Promoting Food Safety

We invest in the certification and monitoring of our products, facilities and processes, as well as in training in best practices.
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Food Safety

We strive for quality and food safety, which are the foundations of the reputation capital of our banners and the sustainability of our activities.

The Quality and Food Safety Guidelines describe various aspects of the products we sell, in line with the following policies:

  • Product Quality and Safety – which establishes a system for continuous improvement in the processes for developing and monitoring Private Brand products and Perishables. The restriction of use of Genetically Modified Organisms (GMOs), nanotechnology and substances such as bisphenol are referred for instance.
  • Nutritional – which defines 7 pillars in the development of Private Brands: nutritional profile, ingredients, labelling, portion sizes, continuous improvement, communication and education.
  • 01

    Audits

    We invest, certify and monitor our processes, facilities and equipment.

  • 02

    Analyses

    We perform regular analyses on our in-store products and equipment in order to comply with our Policies and international standards.

  • 03

    Training

    We build our employees' ability in order to have effective control over the quality and safety of our products.

Audits and Certifications

We audit our stores and Distribution Centres based on international reference standards in the area of Quality and Food Safety.

More than 10,180 audits were carried out on stores and Distribution Centres in 2018, which include internal, follow-up and external audits.

In 2018, the following certifications were renewed/maintained:

  • ISO 22000:2005 certification, regarding the storage and distribution process in all of the 16 Distribution Centres, and regarding the product development process at Biedronka’s head office;
  • ISO 9001:2015 certification for the Development of Private Brands in Portugal and Post-Launch Product/Supplier Follow-Up;
  • HACCP certification in accordance with the Codex Alimentarius of Pingo Doce’s central kitchens in Gaia, Aveiro and Odivelas;
  • HACCP certification in accordance with the Codex Alimentarius of 17 Recheio Cash & Carry stores;
  • HACCP certification in accordance with the Codex Alimentarius of the Caterplus Food Service platforms in Porto and Lisbon;
  • Certification of the Food Safety Management System, according to the Portuguese Norm base on ISO 22000:2005, in 21 Recheio stores and 1 Caterplus Food Service platform in Tavira ;
  • HACCP certification for Food Safety based on the Codex Alimentarius of the Azambuja, Modivas, Alfena and Algoz Distribution Centres.

In 2018, all the Polish Distribution Centres renewed their certification for handling organic products, according to EC Regulation 834/2007.

Analyses on products

15,050
in Poland
27,110
in Portugal
8,120
in Colombia

In addition, we perform analyses on work surfaces, equipment and product handlers, and on air and water when applicable, aiming to control microbiological risks. Using accredited external laboratories:

  • In Poland we carried out 2,427 microbiological analyses, an increase of 127% compared to 2017, which was due to an increase of the regularity and scope of in-store analyses on meat, fruit juicers and roast chicken ovens;
  • At Pingo Doce, Recheio and the respective Distribution Centres, we carried out over 98,338 analyses, a decrease of 22% compared to 2017 and is explained by the compliance rates obtained previously, thus leading to a review of its frequency;
  • In Colombia, the number of this type of analyses amounted to 9,810 which represents an increase of 19% compared to 2017, which can also be explained by the increase in the number of stores.

Training hours

51,743
Portugal
39,671
Poland
33,725
Colombia

Training

We invest in building the technical ability of our employees in Food Hygiene and Safety in order to ensure the effective control of our products.

In 2018, we carried out more than 125,000 hours of training on food safety divided among 35,700 employees, an increase of more than 12% compared to 2017.

Independent Verification

The data referring to product’s audits and analyses and the number of lactose-free and gluten-free products was verified by an external and independent auditor within the scope of the Group’s 2018 Annual Report.