At Jerónimo Martins, we are committed to building strong and lasting relationships with everyone we engage with. One of the actions we conduct on a regular basis is to assess the financial and material impacts of our business across the value chain, gathering information from a diverse group of stakeholders. This transparent approach strengthens our reputation and ensures responsible practices across all our companies.
In 2023, we conducted our first double assessment, following several impact materiality evaluations. We collected information from over 16,600 stakeholders from publics such as our Executive Committee and top management, suppliers, consumers, employees, analysts and media across Poland, Portugal and Colombia. This information was analysed in accordance with the AA1000 (AA1000SES and AA1000AP) standards.
This assessment was reviewed in 2024 and identified the ten most relevant topics for the Jerónimo Martins Group regarding their impacts, risks and opportunities. These were, per order of relevance:
This assessment also answers the legal needs stemming from European Commission’s Delegated Regulation (EU) 2023/2772 of 31 July 2023, which supplements Directive 2013/34/EU of the European Parliament and of the Council with regard to sustainability reporting standards.
The double materiality assessment evaluates both financial and impact materiality across our value chain, considering short-, medium- and long-term perspectives. The impact materiality refers to issues that could positively or negatively affect people, the economy and the environment. As for the financial materiality, the issues evaluated were the ones expected to have a significant impact on our financial performance. We plan to repeat this assessment every three years to ensure continuous improvement and alignment with our sustainability goals.
To ensure a clear and effective communication with our internal and external stakeholders, we use specific channels, guaranteeing the best possible alignment with mutual needs and expectations. A continuous dialogue helps us incorporate stakeholder’s concerns and expectations into our strategic priorities.
| Stakeholders | Interfaces | Communication channels |
|---|---|---|
| Shareholders and investors | Investor Relations Division. | Corporate website, e-mail, annual reports, corporate magazine, financial releases, meetings, conferences, roadshows, Jerónimo Martins IR app, Investor’s Day and shareholders’ meetings. |
| Analysts | Investor Relations Division, Corporate Communications and Responsibility Division. | Corporate website, e-mail, annual reports, corporate magazine, financial releases, meetings, conferences, Jerónimo Martins IR app, and Investor’s Day. |
| Official bodies, supervising entities and local authorities | Board of Directors, Audit Committee, Investor Relations Division, Tax Divisions, Legal Divisions, Corporate Communications and Responsibility Division. | Corporate website, e-mail and post, corporate magazine and meetings. |
| Suppliers and business partners | Commercial, Marketing, Quality and Private Brand Development, Food Safety, Environment, Regional Operations, Technical, Expansion, and IT Divisions and the Ethics Committee. | Ethics Committee website, JM Direct Portal, follow-up visits, quality and food safety audits, social and environmental audits, business meetings, direct contacts and corporate magazine. |
| Employees | Human Resources Divisions, Training School, Ethics Committee, Ethics Offices, Anti-Mobbing, Anti-Discrimination and Sexual Harassment Committee, Committee for Labour Coexistence and Employee Assistance Services. | Ethics Committee website, Human Resources communication channels, help lines, e-mail, internal communication channels. |
| Employees’ representatives | Labour Relations Division, unions, social dialogue forums, union representatives. | Letter, e-mail, social dialogue forums. |
| Customers and Consumers | Customer Care Services, Customer Ombudsman and Ethics Committee. | Help lines, e-mail, corporate website and post. |
| Local Communities | Corporate Communications and Responsibility Division, stores and distribution centres. | Follow-up visits, meetings, protocols and partnerships/patronage and social impact surveys. |
| Journalists | Corporate Communications and Responsibility Division. | Corporate website, press releases, press conferences, meetings, annual reports and corporate magazine. |
| Non-governmental organisations and associations | Corporate Communications and Responsibility Division. | Corporate website, e-mail, follow-up visits, meetings, partnerships/patronage and corporate magazine. |
Find here the contacts of the different areas of the Jerónimo Martins Group.