To ensure transparency and accountability, we regularly gather information from a diverse set of stakeholders – including employees, suppliers, consumers, analysts and media – in the countries where we operate. This process allows us to assess financial and material impacts across the value chain, strengthening our relationship with the audiences we engage with.
In 2023, we carried out our first double materiality assessment, updated in 2024, based on information collected from more than 16,600 stakeholders. This analysis combines the topics with the greatest material impact and those that may influence the Group’s financial performance, identifying the ten most relevant material topics for Jerónimo Martins in terms of impacts, risks and opportunities.
This assessment also answers the legal needs stemming from European Commission’s Delegated Regulation (EU) 2023/2772 of 31 July 2023, which supplements Directive 2013/34/EU of the European Parliament and of the Council with regard to sustainability reporting standards.
This assessment also answers the legal needs stemming from European Commission’s Delegated Regulation (EU) 2023/2772 of 31 July 2023, which supplements Directive 2013/34/EU of the European Parliament and of the Council with regard to sustainability reporting standards.
We plan to repeat this assessment every three years to ensure continuousimprovement and alignment with our sustainability goals.
| Stakeholders | Interfaces | Communication channels |
|---|---|---|
| Shareholders and investors | Investor Relations Division. | Corporate website, e-mail, annual reports, corporate magazine, financial releases, meetings, conferences, roadshows, Jerónimo Martins IR app, Investor’s Day and shareholders’ meetings. |
| Analysts | Investor Relations Division, Corporate Communications and Responsibility Division. | Corporate website, e-mail, annual reports, corporate magazine, financial releases, meetings, conferences, Jerónimo Martins IR app, and Investor’s Day. |
| Official bodies, supervising entities and local authorities | Board of Directors, Audit Committee, Investor Relations Division, Tax Divisions, Legal Divisions, Corporate Communications and Responsibility Division. | Corporate website, e-mail and post, corporate magazine and meetings. |
| Suppliers and business partners | Commercial, Marketing, Quality and Private Brand Development, Food Safety, Environment, Regional Operations, Technical, Expansion, and IT Divisions and the Ethics Committee. | Ethics Committee website, JM Direct Portal, follow-up visits, quality and food safety audits, social and environmental audits, business meetings, direct contacts and corporate magazine. |
| Employees | Human Resources Divisions, Training School, Ethics Committee, Ethics Offices, Anti-Mobbing, Anti-Discrimination and Sexual Harassment Committee, Committee for Labour Coexistence and Employee Assistance Services. | Ethics Committee website, Human Resources communication channels, help lines, e-mail, internal communication channels. |
| Employees’ representatives | Labour Relations Division, unions, social dialogue forums, union representatives. | Letter, e-mail, social dialogue forums. |
| Customers and Consumers | Customer Care Services, Customer Ombudsman and Ethics Committee. | Help lines, e-mail, corporate website and post. |
| Local Communities | Corporate Communications and Responsibility Division, stores and distribution centres. | Follow-up visits, meetings, protocols and partnerships/patronage and social impact surveys. |
| Journalists | Corporate Communications and Responsibility Division. | Corporate website, press releases, press conferences, meetings, annual reports and corporate magazine. |
| Non-governmental organisations and associations | Corporate Communications and Responsibility Division. | Corporate website, e-mail, follow-up visits, meetings, partnerships/patronage and corporate magazine. |
Find here the contacts of the different areas of the Jerónimo Martins Group.
